WNS Global Services is a leading global Business Process Management (BPM) company known for delivering transformative solutions in various sectors, including banking, financial services, insurance, healthcare, and more. With a strong emphasis on innovation, technology, and operational excellence, WNS offers diverse career opportunities for professionals seeking to make a significant impact in a dynamic work environment. The company is dedicated to nurturing talent and providing its employees with the tools and support needed for personal and professional growth.
Group Manager – Transactional Quality
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Information
Location
Dreyer St, Claremont, Cape Town, South Africa
Job Type
Full-time
Position Purpose
Manage people and processes to meet KPI targets and maintain quality standards.
Key Responsibilities
Review quality and compliance scores, report on QA analysis, handle escalations, develop business intelligence tools, ensure compliance, recruit and manage staff.
Qualifications
Relevant tertiary qualification, 3 years’ experience in quality management within contact centers
Knowledge & Skills
Strong interpersonal skills, ability to work independently, proficiency in business intelligence and quality assurance processes.
Senior Consultant – Digital Transformation
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Information
Location
WNS House Heron Crescent, Century City, Cape Town, South Africa
Job Type
Full-time
Position Purpose
Deliver digital transformation and continuous improvement initiatives.
Degree in relevant field, minimum 15 years of experience with expertise in digital transformation and contact center platforms
Knowledge & Skills
Strong analytical, communication, and negotiation skills, Certified Blackbelt, experience in P&C Insurance, and contact center digital platforms.
Technical Account Manager
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Information
Location
WNS House Heron Crescent, Century City, Cape Town, South Africa
Job Type
Part-time
Position Purpose
Implement and improve IT systems, manage technical project management for clients.
Key Responsibilities
IT project management, maintain client relationships, organize IT resources, draft IT service delivery reports, review business processes, handle IT outages.
Qualifications
ITIL V3 Certified (Desirable), IT Qualification (Required unless over 5 years IT experience), Tertiary Qualification (Desirable)
Knowledge & Skills
Experience in IT project management, communication with management, understanding of ITIL V3 Framework, technical account management experience.
Inbound Sales Associate – Travel and Tourism
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Information
Location
Bridgeway, Century City, Cape Town, 7441, South Africa
Job Type
Full-time
Position Purpose
Provide travel consultation, manage bookings, and handle financial transactions.
Key Responsibilities
Assist with travel bookings, manage payments, provide recommendations, handle inquiries, resolve complaints, and maintain customer satisfaction.
Qualifications
Matric/Grade 12, minimum 12 months of sales experience, excellent English command.
Additional Information
Willing to work 24×7 environment, including weekends and night shifts.
Insurance Customer Service Agent (Night Shift)
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Location
Century City Dr, Century City, Cape Town, 7441, South Africa
Job Type
Full-time
Position Purpose
Handle inbound calls, resolve insurance-related queries, and provide customer support.
Key Responsibilities
Process insurance transactions, resolve complaints, de-escalate issues, and manage customer accounts.
Qualifications
Matric/Grade 12, 2-4 years in contact center, preferable in Finance/Insurance, clear credit/criminal record.
Additional Information
Rotational shifts between 13:00 and 06:00, including public holidays.
Call Centre Agent – Customer Service
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Information
Location
Heron Cres, Century City, Cape Town, 7441, South Africa
Job Type
Full-time
Position Purpose
Provide excellent customer service, resolve inquiries, and promote client products.
Key Responsibilities
Investigate and resolve customer inquiries, provide product information, and handle complaints.
Qualifications
Matric/Grade 12
Additional Information
Clear record required for background checks.
Call Center Agent – Sales/Services
Details
Information
Location
10 Hippopark Avenue, Riverhorse Valley, Durban, South Africa
Job Type
Full-time
Position Purpose
Provide communication solutions, promote products, and generate revenue.
Key Responsibilities
Promote and match products to customer needs, grow client markets, and improve customer satisfaction.
Qualifications
Matric/Grade 12, 6 months sales/customer service experience.
Additional Information
Skills required: Customer care, numeracy, communication, problem-solving.
Conclusion:
Joining WNS provides an exciting opportunity to be part of a forward-thinking organization that drives excellence in business process management. With its focus on leveraging technology and fostering a supportive work culture, WNS is an ideal place for professionals looking to advance their careers and contribute to meaningful projects. Those interested in exploring the range of career opportunities available at WNS are encouraged to apply and become part of a team committed to innovation and success.
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