Tracker Vacancies
Tracker is a leading provider of vehicle tracking and telematics solutions in South Africa. Known for its innovative technology and commitment to customer service, Tracker offers diverse career opportunities for individuals passionate about technology, security, and customer service. The company values dynamic and dedicated professionals who can contribute to its mission of delivering reliable and cutting-edge solutions.
Shift Supervisor: Monitoring Control Centre – TRACKER
| Key Information | Details |
|---|---|
| Job Title | Shift Supervisor: Monitoring Control Centre |
| Location | Johannesburg |
| Contract | Permanent |
| Remuneration | Market Related |
| EE Position | Yes |
| Apply By | 20 Dec 2024 |
| Job Category | Telecommunication and Mobile Systems |
| Industry | Telecommunication Services |
| Position Summary | Manage daily operations in the Monitoring Control Centre, overseeing a team to ensure success and operational efficiency. |
| Responsibilities | Oversee response rates and day-to-day operations. Manage staff attendance and performance Handle customer queries and escalations. Analyze signal trends and manage signal handling. Mentor and develop staff. Align budget management with departmental targets. |
| Minimum Requirements | Matric / Grade 12 Higher Certificate in Business Management, Customer Service, Call Centre Management or related field at NQF Level 5 5 years’ experience in a Call Centre or Customer Service environment 2 years’ supervisory experience Shift work availability Knowledge of the POPI Act Reliable transport Proficiency in English and one or more South African official languages |
| How to Apply | Apply directly on the Government Jobs Vacancies or Careers website. |
Monitoring Control Centre Operator – TRACKER
| Key Information | Details |
|---|---|
| Job Title | Monitoring Control Centre Operator |
| Location | Randburg |
| Contract | Permanent |
| Remuneration | Market Related |
| EE Position | Yes |
| Apply By | 20 Dec 2024 |
| Job Category | Telecommunication and Mobile Systems |
| Industry | IT & Internet |
| Position Summary | Provide professional call centre services, managing safety confirmations and monitoring alerts from tracking units. |
| Key Responsibilities | Handle inbound and outbound calls and e-mails. Log information and escalate unconfirmed signals. Maintain and enhance stakeholder relationships. Ensure adherence to service level standards and quality metrics. Report deviations and follow procedures. |
| Minimum Requirements | Matric/Grade 12 or Equivalent Qualification at NQF Level 4 2 years of Call Centre experience PSIRA Grade C certification (desirable) Shift and standby availability Knowledge of the POPI Act Reliable transport Proficiency in English and one or more South African official languages Strong communication, multitasking, and analytical skills |
| How to Apply | Apply directly on the Government Jobs Vacancies or Careers website. |
Conclusion
Tracker is an exciting workplace for those interested in the fields of technology and security. With a variety of roles available, from technical positions to customer service and management roles, Tracker provides ample opportunities for career growth and development. Joining Tracker means becoming part of a forward-thinking company that prioritizes innovation and customer satisfaction.