Beyond Zero Vacancies
Beyond Zero is a dynamic organization dedicated to improving healthcare outcomes and addressing critical health challenges in underserved communities. With a focus on delivering impactful health programs and interventions, Beyond Zero is committed to advancing public health and providing essential services to those in need. The organization offers a range of career opportunities for professionals passionate about making a difference in global health. Vacancies at Beyond Zero provide a chance to be part of a dedicated team working towards innovative solutions and transformative health initiatives.
Shopper & Driver Supervisor – Athlone, Western Cape
| Details | Information |
|---|---|
| Department | Operations Department |
| Minimum Experience | Mid-Senior |
| Contract Term | 6 FTC |
| Job Functional Area | Customer Service |
| Job Purpose | To effectively coach and lead the team to achieve goals by developing skills and managing performance. |
| Duties | – Lead and supervise Shoppers and Drivers. – Spot check uniforms, orders, staff attendance. – Reporting on adherence and attendance. – Troubleshoot operational issues. – Manage team performance and KPIs. – Train and develop staff. |
| Staff Management | – Allocate schedules. – Conduct regular staff meetings. – Ensure punctuality. – Facilitate training and coaching. – Resolve queries. |
| Complaints Management | – Assist with shopper and driver queries. – Resolve customer complaints. – Provide feedback to Area Manager. – Investigate and respond to queries. – Prevent potential issues. |
| Qualifications | – Eligible to work in South Africa. – Valid South African driver’s license or PrDP. – Clean driving record. – Own vehicle or motorbike. – Recent smartphone. – 2-3 years Team Leader experience. |
| Competencies & Skills | – Attention to detail. – Time management. – Conflict and negotiation skills. – Communication skills. – Problem-solving. – Ability to work independently. – High emotional intelligence. |
| Apply Here | Apply for this position |
Customer Support Agent – Johannesburg, Gauteng
| Details | Information |
|---|---|
| Department | Call Centre Department |
| Minimum Experience | Associate |
| Contract Type | Permanent |
| Job Functional Area | Customer Service |
| Closing Date | 13 Nov 2024 |
| Duties | – Field real-time calls/emails/social media posts. – Resolve queries efficiently. – Collaborate with order success agents. – Create personalized service experiences. – Handle fraud detection/reduction. – Respond to various platforms. |
| Requirements | – 1+ years customer service experience. – Higher Certificate/Grade 12. – Preferred college degree. – Proficient in Microsoft Outlook, Word, and Excel. – Shift flexibility. – Comfort with smartphone apps. |
| Competencies & Skills | – Good phone etiquette. – High stress tolerance. – Strong writing skills. – Empathy. – Problem-solving. – Quick learner. – Familiarity with smartphone applications. |
| Apply Here | Apply Here |
Shopper & Driver Supervisor – Johannesburg, Gauteng
| Details | Information |
|---|---|
| Department | Operations Department |
| Minimum Experience | Mid-Senior |
| Contract Term | 6 FTC |
| Job Functional Area | Customer Service |
| Job Purpose | To effectively coach and lead the team to achieve goals by developing skills and managing performance. |
| Duties | – Lead and supervise Shoppers and Drivers. – Spot check uniforms, orders, staff attendance. – Reporting on adherence and attendance. – Troubleshoot operational issues. – Manage team performance and KPIs. – Train and develop staff. |
| Staff Management | – Allocate schedules. – Conduct regular staff meetings. – Ensure punctuality. – Facilitate training and coaching. – Resolve queries. |
| Complaints Management | – Assist with shopper and driver queries. – Resolve customer complaints. – Provide feedback to Area Manager. – Investigate and respond to queries. – Prevent potential issues. |
| Qualifications | – Eligible to work in South Africa. – Valid South African driver’s license or PrDP. – Clean driving record. – Own vehicle or motorbike. – Recent smartphone. – 2-3 years Team Leader experience. |
| Competencies & Skills | – Attention to detail. – Time management. – Conflict and negotiation skills. – Communication skills. – Problem-solving. – Ability to work independently. – High emotional intelligence. |
| Apply Here | Apply Here |
Conclusion
Vacancies at Beyond Zero offer a unique opportunity for individuals committed to advancing global health and making a tangible impact in communities. Working with Beyond Zero means contributing to meaningful projects and initiatives that address pressing health issues and improve lives. For professionals eager to be part of a forward-thinking organization dedicated to health equity and innovation, Beyond Zero presents a rewarding career path with the potential for significant personal and professional growth.