Dash Bpo Vacancies
Dash BPO is a leading business process outsourcing company that offers a wide range of services to clients across various industries. Known for its commitment to excellence and customer satisfaction, Dash BPO provides career opportunities for individuals looking to work in a dynamic and fast-paced environment. The company is continuously expanding and seeks talented professionals to join its team in various capacities.
Customer Service Agent
| Position | Customer Service Agent |
|---|---|
| Location | Panama |
| Job Type | Permanent, Full Time |
| Job Summary | Provide support to patients, many of whom are older with lower income and various medical conditions. Ensure exceptional customer service through effective communication, technical skills, and empathy. |
| Key Responsibilities | Engage with patients compassionately, follow scripts, operate two computer screens, utilize Microsoft Teams/SharePoint/Outlook, apply sales model (SOTBOS), facilitate appointments, and adapt communication to suit patient needs. |
| Qualifications & Experience | Crisp English accent, excellent communication skills, sales experience, multitasking skills, proficiency in Microsoft Teams/SharePoint/Outlook, typing proficiency, and experience in customer care or call center roles. |
| Skills & Competencies | Compassion, empathy, strong people skills, adaptability, and technical expertise. |
| Compensation | Market related |
Workforce Time Keeper Analyst
| Position | Workforce Time Keeper Analyst |
|---|---|
| Location | Panama |
| Job Type | Permanent, Full Time |
| Job Summary | Monitor and record employee work hours, analyze timekeeping data, ensure compliance with policies and regulations, and resolve discrepancies to support workforce management. |
| Key Responsibilities | Monitor and record work hours, conduct timekeeping audits, analyze data for trends, ensure compliance, resolve discrepancies, train employees, and provide ongoing system support. |
| Qualifications & Experience | 1-2 years in a contact center, experience in workforce management, high school diploma (Bachelor’s preferred), proficiency in Microsoft Excel, knowledge of labor laws, strong analytical skills. |
| Skills & Competencies | Problem-solving, critical thinking, effective communication, collaboration, time management, and ability to work in a fast-paced environment. |
| Compensation | Market related |
Conclusion
Working at Dash BPO offers a chance to be part of a growing company that values innovation, teamwork, and professional development. Whether you are just starting your career or looking to advance in the BPO industry, Dash BPO vacancies provide an excellent opportunity to contribute to a company that prioritizes its employees’ growth and success. Exploring the available positions could be your next step towards a rewarding career in the business process outsourcing sector.
